![]() ![]() While waiting in line I saw three other customers argue with Economy's employees about similar issues that I went through. They are sort on staffing which increases the stress and the angst of customers during the transaction. I waited a long time receiving help by their support staff. Economy is banking on the hope that most customers will become frustrated with this requirement that they will ultimately fall victim to a daily bill requirement if 40$/day for insurance despite the fact that you already have pre-covered insurance for rentals. I saw no mention of this requirement on Orbitz or Priceline or expexia. The scam I'm mentioning is that they require you to have your insurance declaration statement with you in order to prove with official documentation that you have the proper coverages of liability, despite the fact that most people don't walk around with this insurance statement on their person. They have their rental car operation intentionally located six miles away and the inclusion of 2 toll exchanges. This rental car company fits the true definition of a scam. So if your flight is delayed beyond that, that costs extra too. Also, if you do not pick up the car with in 2 hours of the reservation they cancel the reservation and up charge you to pick up the rental. ![]() I will file a formal complaint with Priceline as well. Just to see an increase that their budget can’t match. This could really dangerously strand someone on a tight budget (single moms) by leading them to believe the rental would be $14/day from Priceline. It’s not like a car rental place should have to go through a 3rd party debit pay system like a cannabis dispensary. If you want to use a debit card there is a $9.95 fee which I thought was illegal. How do you expect your reps to properly deal with customers set up for that level of failure? And when I asked to speak with a manager, none around to speak with. Be upfront with your customers! Then they offered an extra $7/day fee plus a $150 deposit in place of the $1000 deposit.I’m really surprised a company is legally allowed to force you out of budget by not being upfront about fees and deposits. ![]() It seemed too good to be true when booking on Priceline but for it to be a total surprise when picking it up should be unacceptable. When we arrived the cost went up dramatically, the rep even told me I would need a $1000 deposit because that was my car insurance deductible. So far I would not use this company again. ![]()
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